Shipping Policy

CAREMIRTH™ · SHIPPING INFORMATION

Shipping Policy

Here is what to expect as your pet essentials move from order preparation to delivery.

Last updated: September 16, 2026

1. Preparing Your Order

Preparation begins after payment confirmation and any necessary order checks. Most orders are prepared within 2–4 business days. Holidays, promotions, or unusually high demand may extend this period to 5 business days.

Business days exclude weekends and applicable public holidays. Preparation and carrier transit are separate periods.

2. Delivery Estimates

Standard transit to supported United States addresses is generally estimated at 10–15 business days after dispatch. These are estimates rather than guaranteed arrival dates.

Actual delivery may be affected by the destination, carrier schedules, weather, customs, holidays, or other logistics conditions. If a different estimate is specifically shown for your item or shipping option before purchase, review that information when ordering.

3. Shipping Availability & Charges

Available destinations, shipping services, and charges appear at checkout. Review your address, shipping method, and order total before completing payment. For destinations outside the United States, availability and any displayed delivery estimates are specific to the selected destination.

4. Fulfillment Locations & Separate Parcels

Orders may be dispatched from facilities used by us or our fulfillment partners, depending on inventory and destination. A parcel’s origin may therefore differ from our business address.

Products in the same order may be shipped separately. Where separate tracking numbers are available, we will provide the relevant information.

5. Tracking Your Order

Shipping information will normally be sent to the email address provided at checkout once the order is dispatched and tracking becomes available. A shipping label may be created before the carrier records the first movement.

6. Address Corrections

If you notice an address error, email service@caremirth.com immediately. We will try to update the order before fulfillment, but changes may not be possible once preparation or dispatch has begun.

If a parcel is returned because the customer supplied an incorrect or incomplete address, reasonable reshipping charges may apply. We will explain any proposed charge before arranging another shipment.

7. Delayed or Missing Parcels

If your order is significantly overdue or tracking has stopped updating, contact us with your order number. We will review the available information and work with the relevant provider where appropriate.

If a shipment is confirmed lost, we will arrange an appropriate refund, replacement, or reshipment, subject to applicable consumer rights.

8. Delivered Status but No Package

Check the delivery area, mailbox, household members, and building reception where relevant. If you still cannot locate the parcel, contact us. A carrier’s delivered scan does not automatically prevent review of a missing-package claim.

9. Damaged or Incorrect Deliveries

Contact us promptly if an item is damaged, defective, missing, incorrect, or materially different from its description. Include your order number and relevant photographs or videos. For a confirmed issue attributable to us, we will provide an appropriate remedy without additional costs arising from our error.

10. Import Charges

For cross-border shipments, duties, import taxes, or carrier handling charges may apply. Unless checkout expressly includes these charges, they may be payable by the recipient. Contact us before ordering if you need clarification.

Shipping Support

Brand: Caremirth™
Company: Shenzhen Geyin Technology Co., Ltd.
Owner: Li Chen
Email: service@caremirth.com
Phone: +86 137 1267 5617
Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)
Response Target: 1–2 business days

Business Address:
Room 406, Building 1, Zhenxing Yungu, No. 233 Bulong Road (Buji Section), Shangshuijing, Shuijing Community, Jihua Subdistrict, Longgang District, Shenzhen, China