Privacy Policy
This Privacy Policy explains how Shenzhen Geyin Technology Co., Ltd., operating Caremirth™, may collect, use, share, retain, and protect personal information when you visit caremirth.com, browse or purchase pet products, communicate with Customer Care, or otherwise interact with our online store.
Last updated: September 18, 2026
1. Information We May Collect
The information we process depends on how you interact with Caremirth™ and our online store. It may include:
- Contact information: your name, email address, telephone number where provided, billing address, and delivery address.
- Order information: products purchased, order number, order status, transaction information, shipping details, delivery information, returns, refunds, and related purchase records.
- Customer support information: messages, product questions, order inquiries, and photographs or videos you voluntarily provide when requesting assistance.
- Account information: information associated with a customer account where account features are available.
- Device and usage information: IP address, browser type, device information, pages viewed, referring information, website interactions, and related technical information.
- Cookie information: information collected through cookies and similar technologies used to support store functionality, security, analytics, preferences, and other permitted purposes.
- Payment-related information: information processed by Shopify and applicable payment providers, together with payment status and transaction information made available to us for order administration.
Complete payment-card credentials are generally handled through the applicable checkout and payment-provider systems rather than through ordinary Caremirth™ customer-service communications.
2. Sources of Information
We may receive personal information from several sources, depending on how you use the store.
- Directly from you when you place an order, submit information, contact Customer Care, or otherwise communicate with us.
- Automatically through the website when technical information is collected through cookies, browser technologies, server logs, and similar tools.
- From service providers involved in checkout, payment processing, order fulfillment, shipping, communications, analytics, fraud prevention, and store operation.
3. How We Use Personal Information
We may use personal information where reasonably necessary to operate Caremirth™ and provide our services, including to:
- Process, verify, manage, and fulfill customer orders.
- Arrange shipment and delivery of purchased products.
- Send order confirmations, shipping notices, tracking information, and other transactional communications.
- Respond to questions about Caremirth™ products, orders, deliveries, returns, or store policies.
- Review and process eligible returns, refunds, cancellations, and payment-related requests.
- Investigate payment, delivery, fraud, misuse, or security concerns.
- Maintain and improve website functionality, store performance, and the customer experience.
- Maintain accounting, transaction, customer-service, and business records where reasonably necessary.
- Provide promotional communications where permitted and subject to applicable customer preferences.
- Meet applicable legal, regulatory, accounting, and recordkeeping obligations.
4. Pet Product & Customer Support Information
Customers may provide information when asking questions about pet products, product dimensions, materials, intended use, compatibility, order status, shipping, or another purchase-related matter.
If you send photographs, videos, descriptions, or other information to assist with a customer-service request, we may use that information to understand and respond to the request.
Please share only information reasonably necessary for your request. Do not send passwords, complete payment-card numbers, card security codes, banking passwords, or one-time authentication codes through ordinary customer-service messages.
5. Cookies & Similar Technologies
Caremirth.com and services supporting our online store may use cookies, pixels, local storage, and similar technologies.
These technologies may be used for purposes such as:
- Shopping-cart and checkout functionality.
- Remembering store and customer preferences.
- Website security and fraud prevention.
- Measuring website performance and customer interactions.
- Analytics and store improvement.
- Advertising or personalization features where enabled and permitted.
You may be able to manage certain cookies through your browser settings or privacy controls made available through the store. Disabling cookies that are necessary for core website functionality may affect shopping-cart, checkout, login, or other features.
Where applicable law requires consent for optional technologies, their use will be subject to the applicable consent choices.
6. Service Providers & Information Sharing
We may disclose relevant personal information to service providers where reasonably necessary to operate Caremirth™, complete customer transactions, and provide store services.
These providers may include:
- Shopify and other e-commerce technology providers.
- Payment processors and applicable financial-service providers.
- Order fulfillment and logistics providers.
- Shipping carriers and delivery partners.
- Customer-service and communication providers.
- Analytics and website-performance providers.
- Security and fraud-prevention providers.
- Advertising or marketing providers where those services are used and permitted.
We may also disclose information where required by applicable law, in response to a valid legal request, to protect legitimate rights, to investigate suspected fraud or misuse, or where reasonably necessary in connection with a business transaction subject to applicable requirements.
We do not describe ordinary disclosure to store service providers as permission for unrelated parties to use customer information for purposes unrelated to providing their services.
Where applicable privacy law treats certain advertising-related disclosures as a “sale,” “sharing,” targeted advertising, or a similar regulated activity, eligible customers may exercise the applicable privacy choices available to them.
7. Shopify & Other Service Providers
Caremirth.com uses Shopify's e-commerce infrastructure. Information necessary to operate the online store, provide checkout functionality, process transactions, manage orders, and support related e-commerce services may therefore be processed by Shopify and applicable service providers.
These providers may process information in accordance with their own applicable privacy terms, service agreements, and legal obligations.
Information about Shopify's privacy practices is available in Shopify's Privacy Policy .
The inclusion of a link to a third-party privacy policy does not mean that its privacy practices or responsibilities are identical to those of Caremirth™.
8. Payment Information
Payment information should be entered only through the applicable checkout and payment-provider interfaces made available during the purchase process.
Caremirth™ Customer Care will not ask customers to provide complete payment-card numbers, card security codes, banking passwords, digital-wallet passwords, or one-time payment authentication codes through ordinary email or customer-service communications.
Information available to Caremirth™ may include transaction status, payment method information supplied by the applicable provider, order value, refund status, and other information reasonably necessary to administer an order.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy and as permitted or required by applicable law.
Retention periods may depend on factors including whether the information relates to:
- An active or completed purchase.
- Shipping and delivery records.
- A return, refund, or payment dispute.
- Customer-service communications.
- Fraud-prevention or security records.
- Accounting, transaction, or tax-related records.
- Enforcement of applicable agreements.
- Applicable legal or regulatory requirements.
10. Privacy Choices & Rights
Depending on your location and applicable law, you may have certain rights concerning your personal information.
These rights may include the ability to request:
- Access to certain personal information we maintain about you.
- Correction of inaccurate personal information.
- Deletion of certain personal information.
- A copy or portable version of certain information where applicable.
- Restriction of or objection to certain processing.
- Withdrawal of consent where processing depends on consent.
- Opt-out choices concerning certain targeted advertising, sale, sharing, or similar activities where applicable.
Privacy-related requests may be submitted to: service@caremirth.com.
We may request information reasonably necessary to verify the identity of the person making the request or, where applicable, the authority of an authorized representative.
Where required by applicable law, eligible customers may also have a right to appeal certain privacy-request decisions or use recognized browser-based privacy preference mechanisms.
We will handle applicable privacy requests in accordance with relevant legal requirements and will not unlawfully discriminate against customers for exercising applicable privacy rights.
11. Marketing Communications
Where promotional email or other marketing communications are offered, you may use the unsubscribe or preference mechanism provided with the communication where available.
Updating a promotional communication preference does not necessarily prevent us from sending transactional or service communications reasonably necessary for orders, payments, shipping, delivery, returns, refunds, security, or customer support.
12. Information Security
We use reasonable administrative, technical, and organizational measures intended to help protect personal information associated with Caremirth™ store operations.
However, no website, internet transmission, electronic communication, or electronic-storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect account credentials, devices, payment information, and other sensitive information.
13. Children's Privacy
Caremirth.com is an online retail store intended for general consumer shopping. It is not designed to knowingly collect personal information from children in circumstances prohibited by applicable law.
If you believe that a child has provided personal information in circumstances that require review or removal, contact us at service@caremirth.com with enough information for us to understand and review the request.
14. International Processing
Because Caremirth™ and the service providers used to operate the store may support customers and transactions across different locations, personal information may be processed or stored in jurisdictions other than the location from which a customer accesses caremirth.com.
Where applicable, international processing and transfers are handled subject to relevant provider arrangements and applicable legal requirements.
15. Third-Party Services & Links
Caremirth.com may contain links to or rely on services provided by independent third parties.
Those third parties may maintain their own privacy policies, terms, security practices, and data-processing procedures. Caremirth™ does not control the independent privacy practices of third-party websites and services.
Customers should review the relevant privacy information before providing personal information directly to an independent third-party service.
16. Fraud Prevention & Store Security
Information associated with an order or website interaction may be reviewed where reasonably necessary to detect or prevent suspected fraud, payment abuse, unauthorized account activity, security incidents, or misuse of the store.
This may involve information provided by payment processors, Shopify, security providers, logistics providers, or other services involved in the relevant transaction.
17. Legal & Business Requirements
We may use or disclose information where reasonably necessary to comply with applicable laws, lawful requests, accounting obligations, dispute-resolution requirements, or the enforcement of applicable store terms.
If the ownership or operation of the business changes through a merger, acquisition, restructuring, asset transfer, or similar transaction, relevant information may be transferred where permitted and subject to applicable requirements.
18. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, service providers, business practices, privacy procedures, or applicable requirements.
The current version will be posted on this page together with its applicable revision date.
Where additional notice is required by applicable law, we may provide that notice through the website or another appropriate communication method.
19. Contact Us About Privacy
If you have a question about this Privacy Policy, how personal information is handled, or an applicable privacy request, please contact Caremirth™ Customer Care.
Email: service@caremirth.com
Phone: +86 137 1267 5617
When contacting us, please provide enough information for us to understand the request, but do not include passwords, complete payment-card numbers, card security codes, banking passwords, or one-time authentication codes.
Privacy & Business Contact
Official company and privacy contact information for the Caremirth™ online store.
Room 406, Building 1, Zhenxing Yungu, No. 233 Bulong Road (Buji Section), Shangshuijing, Shuijing Community, Jihua Subdistrict, Longgang District, Shenzhen