Return & Refund Policy

1. Requesting a Return

Email service@caremirth.com within 30 calendar days after confirmed delivery. Include your order number, the product, the reason for returning it, and relevant photos or videos if there is a product issue.

We will review the request and provide the next steps. Mandatory consumer rights are not limited by this voluntary return window.

2. Change-of-Mind Return Conditions

For returns unrelated to a defect or fulfillment error, the product should be unused, complete, unaltered, and in its original condition. Include the original accessories, parts, and instructions, along with packaging where reasonably possible.

Pet products returned because of preference or customer sizing selection should be free of pet hair, odors, saliva, food residue, chewing damage, and other signs of use. Check sizing and suitability before allowing your pet to use the product.

3. Products That May Not Qualify

Used, soiled, chewed, modified, or customer-damaged items generally do not qualify for change-of-mind returns. Personalized products, gift cards, or items expressly identified as non-returnable before purchase may also be excluded where permitted by law.

These exclusions do not remove remedies for defective goods, incorrect items, or products materially different from their descriptions.

4. Where to Send a Return

Do not automatically mail returns to our business address or the sender address on the parcel. Customer support will provide the designated return destination and instructions after reviewing your request.

Packages sent to an incorrect address may be delayed or become difficult to trace. Keep your return shipping receipt and tracking details.

5. Damaged, Defective, or Incorrect Items

Please contact us promptly if an item arrives damaged, defective, incomplete, incorrect, or materially different from its description. Where useful, provide images of the item, packaging, and shipping label.

For a confirmed problem attributable to us, we will arrange an appropriate replacement, refund, reshipment, or return solution without requiring you to pay additional costs resulting from our error.

6. Return Shipping & Original Delivery Charges

Customers generally pay return shipping for change-of-mind returns, including an incorrect size or product selected by the customer. Original shipping charges are generally not refundable for these returns unless required by law.

For confirmed product or fulfillment problems attributable to us, we will explain the return arrangements and cover necessary return costs where a return is required as part of the remedy.

7. Inspection & Refunds

Approved returns are inspected when received. We will notify you of the outcome and any issue affecting eligibility.

Once the return is received, inspected, and approved, the eligible refund is initiated within 5–10 business days. Refunds normally go to the original payment method. Your bank or payment provider may require additional posting time.

If a return is not required for an agreed remedy, we will explain the refund arrangements directly. If the original payment method cannot receive a refund, we will work with the payment provider on a permitted alternative.

8. Exchanges

Exchanges depend on stock and product availability. If a direct exchange is unavailable, we may arrange an eligible return and ask you to place a separate order for the replacement item.

9. Cancellations

Send cancellation requests as soon as possible. We will try to cancel before fulfillment begins, but cancellation cannot be guaranteed once preparation or dispatch is underway.

No cancellation fee applies when an order is successfully canceled before fulfillment. If payment has been collected, we will arrange a refund of the canceled order.